FAQs

Here are our most frequently asked questions:

1 - What is House of Darcy about?

At House of Darcy, we are a family-run business that aim to provide high-end furniture at competitive pricing. You can read more about this on our 'About Us' page!

2 - Are your pieces customisable (fabric, size, finish, etc.)?

Some upholstered items come in various finishes, shown on the product page or collection. Wooden pieces usually have one finish, though some collections may offer more.

3 - Do you offer interior design consultation or style advice?

This is not a service we can provide unfortunately but please note all dimensions are included in the product description.

4 - What payment methods do you accept?

We offer debit and credit card payments, as well as Apple Pay, PayPal and ShopPay; we also hope to soon offer Google Pay. We can also offer Klarna which offers to pay in installments.

5 - Can I make changes to my order after placing it?

If the order has not been dispatched yet, changes can be made to the order free of charge. In the event the item has been dispatched, we can still amend the order but you will be subject to a 'return' fee.

6 - Do you offer financing or installment options?

We offer Klarna as a method of financing your purchase.

7 - Will I receive an order confirmation and invoice?

Absolutely! The order confirmation should arrive almost immediately after the order is placed (check your spam folder if you cannot see it). The invoice should arrive shortly thereafter.

8 - What are your shipping and delivery options?

We offer a '2-Man Delivery' service through our trusted partner.

9 - Do you offer white glove delivery service?

We do not currently offer this option but we are working to add this option in the very near future.

10 - How long will it take to receive my order?

Usually orders will arrive within 2-10 working days. If our items in your order are sourced from different suppliers, please note they may be delivered in 2 separate deliveries.

11 - Can I track my delivery?

Yes - our delivery partner will provide a tracking number with your order so you can monitor and stay informed with matters. 

12 - Do you deliver internationally?

Yes, we can offer a bespoke quote for any international orders through our contacts in the freight network. Please get in touch with our Customer Support team to arrange a quote.

13 - What is your return policy?

If you wish to cancel your order before the item has been dispatched, we can arrange a full refund. In the event of our negligence or damage to the item caused by us (including our delivery partners), a full refund will be issued. If you wish to cancel the order for reasons outside of our control, a 'restocking' and 'return' fee will be applicable.

14 - Can I cancel my order?

Absolutely, you can cancel your order anytime between placing the order to within 5 working days of receiving your item. Please note, the day of delivery is considered to be day 1.

15 - What if my item arrives damaged or defective?

In the event the item is damaged or defective, we can offer a full refund or offer you a discounted price on the item - it's up to you!

16 - How do I initiate a return or exchange?

We're sorry to hear if you wish to cancel an order, please get in touch with our Customer Support team (kindly head to our 'Contact Us' page for this to be processed).

17 - Is there a warranty on your furniture?

We do not offer warranty ourselves but our suppliers might do - please get in touch with our Customer Support team with the order number and item if you would like for us to check.

18 - How do I care for and maintain my furniture?

Basic maintenance of your furniture is essential for its longevity, especially any upholstered items or fabrics - and it's inexpensive. We can provide this for you and it should be available to add to your order when you add a relevant item to your basket.

19 - Can I buy protection plans or extended warranties?

We cannot provide this unfortunately, sorry.